Review

 

Part I

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.
  1.  other companies – We don't simply sell burglar alarms.
  2. We place great  on the conduct of our employees.
  3. We appreciate that the  also meant that you had insufficient time to have the correct order sent out in time for a Christmas delivery.
  4. We hope that you will be able to find another  to your problem.
  5. If the amount has already been paid, please  this notice.
  6. Firstly I apologize for the  created by our error.
  7. Please accept our  apologies for any distress this situation may have caused you.
  8. After careful review, we  to inform you that we are unable to grant you any further extensions for the payment on your loan.
  9. Thank you in  for your cooperation in this matter.
  10. Your request, however, would result in your receiving  treatment for your account.

Part II

Chose the best word or phrase from the choices.
  1. After a full investigation,  action has been invoked on the said employee.
  2. You have been a  customer of ours for a long time and we appreciate your affording us the opportunity to serve you.
  3. I can only offer my  apology, and assurance that it will not happen again.
  4. We would be delighted to have you visit the Towers so that you might see for yourself the many fine building features that have been implemented to make the Towers far superior to most  new buildings in the Winesburg area.
  5. There is no way that I could justify hiring someone new under these  .
  6. I didn't read your letter of May 19th  today.
  7. I believe it would be  to him to set up an interview at this time.
  8. I can assure you such conduct is not, and never will be,  in this company.
  9. Thank you for your  attention to this matter.
  10. Perhaps you have  the fact, but your account with us is currently overdue.