Responding to complaints – Vocabulary and Phrases
Useful vocabulary and phrases
sympathetic – showing understanding
accountable – obliged to accept responsibility
to justify – defend
to complain / make a complaint
to outline the reason broadly – describe simply
to reprimand – speak or write angrily to someone because they have done something wrong
conduct of an employee – his behavior
to remedy a problem – correct a problem
Please rest assured that… – You can be sure…
Please accept our sincere apologies… – We are very sorry…
Thank you for bringing this matter to our attention – Thank you for informing us about the problem
We place great importance on – This is very important for us
It will not be tolerated… – We will not accept it….
Disciplinary action has been invoked on the employee – The employee will have problems…