Responding to complaints – Practice 2

 

Chose the best word or phrase from the choices.

Dear Ms. Brenner,

I was most upset upon  your letter  16 June detailing the offensive behaviour of one of our employees to you.

I can  you such conduct is not, and never will be,   in this company. 

After a full investigation,  action has been invoked on the said employee.

I can only offer my  apology, and assurance that it will not happen  .

We set great store on the relationship our two companies have developed and I hope  this  will not weaken, but strengthen that  relationship.

Again, my sincere  .

Yours Sincerely,

Janet Weiss