Responding to complaints – Practice 1

 

 

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

Dear Mr Hobbes,

Thank you for your letter of 23 July,  about the conduct of one of our .

Please rest  that we have investigated your  and that the person concerned will be severely .

Please accept our  apologies for any distress this situation may have  you and be assured that it will never  again.

Thank you also for  this matter to our . We place great  on the conduct of our employees and your complaint will give us the opportunity to remedy any problem that may exist.

 Yours Sincerely,

Jenny O'Flannel
Customer Service