Complaints – Vocabulary and Phrases

 

 

Useful vocabulary and phrases

unintentional – not planned

to back up your claim – support your demand

to rectify the situation – correct the problem

nasty people – people who insult you, who are angry, etc.

rare problem – an uncommon, unusual problem

attached correspondence – included letters

faulty product – a product that is not working

replacement – exchange of a faulty product

refund – repayment

I appreciate you help – I value your help

I’d be grateful – I’d be happy and thankful

spare parts – an extra component

sufficient details – enough details

complimentary – nice, pleasing

I am not blaming anyone – I don’t think it is anybody’s fault