Complaints – Practice 2

 

 

Chose the best word or phrase from the choices.

Dear Mr Folton,

Re: Outstanding service problem

I really need your help with this.

One of your engineers came for the third time in the past ten days to repair our photocopier (Cannon X2000), and I am still without a working machine.

He was  to carry out the repair once more because one of the  was again not compatible. I copies of the service visit reports, which I had to made at a copy centre.

Your engineers have been  as always, but without the correct parts they can't do the job  .

Can I ask that you  this to ensure that the next service visit, arranged for 14 September,  the matter.

Please telephone me to let me know how you'd like to  with this. Things to be copied are piling up in my office. Soon I won't be able to leave work without special training.

When the matter is resolved I'd be  for a suitable refund of some of my service contract costs.

I greatly  your help.

Yours sincerely,

Jane Smith