Error letters – Vocabulary and Phrases
Useful vocabulary and phrases
minor issue – a small problem
straightforward – direct
unintentional – not planned
claim – demand as a right
insult – an attack (using improper words)
on behalf of the company – as a representative of the company
to appreciate – be aware; know about
You can appreciate that Christmas time is our busiest time…
insufficient time – not enough time
stringent procedures – strict rules
odd error – unexpected mistake
inevitable – of something that will definitely happen
…the odd error is inevitable
refund – repayment
…offer you a full refund
to result from – originate
….inconvenience which resulted from the error
satisfactory conclusion – a solution that will make the customer happy
to deserve an explanation – it is only right you explain it to somebody
to resolve difficulties – find a solution to deal with troubles
apparently – clearly
routine policy – standard strategy
I am deeply sorry – very much sorry
You may rest assured that this problem will not surface again. – You can be sure this problem will not happen again.
source of the problem – origin of the problem