Error letters – Practice 2

 

Chose the best word or phrase from the choices.

Dear Mr Finch,

You deserve an  for what went wrong in our accounting department, and I hope that this letter will serve to our recent difficulties.

I know that you can  the fact that it has taken some time to find out exactly what the problem was, and, therefore, please accept our apologies for the  .

 , your payment was received in a timely fashion, but it was credited to an account that has a similar name to yours. Therefore, we began sending you our standard notices requesting payment, in keeping with our  . Even after the posting error was corrected, our accounting department failed to notify our credit department, which is why you continued to receive our correspondence  payment.

I know how irritating this has been for you and I am  sorry that it has taken so long to set this problem right. While there is already a procedure within our firm to prevent this type of error, we are reinforcing this procedure.

You have been a  customer of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest  that this problem will not surface again.

Respectfully yours,

Cliff Ranger
Head of Customer Relations