Error letters – Practice 1

 

 

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

Dear Mrs. Harton,

I am writing on  of the company to apologize for the wrong item being delivered to you recently.

We appreciate that the  also meant that you had  time to have the correct order sent out in time for a Christmas delivery, especially given our understanding that the item was meant to be a Christmas gift.

Although we do have very stringent  in place to ensure that orders are fulfilled correctly, I'm sure you can appreciate that the Christmas period is our  time of the year and, occasionally, the odd error in picking and packing the orders is, regrettably, .

We do, however, appreciate the difficulty you had and we would like to offer you a full  on the order along with a £50 e-voucher to, hopefully, go some way to compensating you for the inconvenience which  from our error. You can simply use the voucher as full or part payment against any of our items in our online catalogue by visiting our website and entering COM125 into the promotional code box once you have begun the process of checking out.

I hope this is a  conclusion to this matter and, on behalf of the company, I apologize once again and hope that you will continue to shop with us again in the near  as we do appreciate your loyalty.

If you have any further questions, please don't hesitate to contact me.

Yours sincerely,

Dick Werber
Head of Customer Relations