Apologies – Vocabulary and Phrases
Useful vocabulary and phrases
to go overboard – say too much
particular problem – specific problem
brief – short
cheerful – happy
guilt – hard feeling of responsibility for a crime or mistake
to assure – make somebody sure
to blame – place responsibility on somebody
irreparable – impossible to repair
to acknowledge – admit; accept
to regret – sorry; feel bad about
inconvenience – trouble; problem
mix-up – confusion; an unclear situation
to cause – make something happen
this may have caused you trouble – possibly it gave you trouble
to experience problems – have problems
vendor – a shop; a seller
refund – repayment