Apologies – Tutorial
An apology is very important. Writing an apology letter shortly after the incident can usually help save a relationship before the problem becomes irreparable. You can usually find understanding if you freely acknowledge what you did wrong and express sincere regret in your apology letter.
Useful tips for writing apologies:
Write as soon as possible after the incident. Apologize, but do not go overboard by saying, "I am very, very, very sorry." Keep it simple and to the point. Summarize what you are apologizing for, and apologize only for the particular situation or problem. Be brief. Apologize cheerfully and sincerely. Do not express feelings of guilt. Explain what you will do to correct the mistake or situation. Assure the person that this will not happen again. Do not put blame on another person and do not blame problems on computer errors. Thank the person for bringing the problem to your attention if you did not know about it. Carefully reread the letter to check your grammar, spelling and tone.
Salutation Dear Mr./Ms. Last Name,
THE OPENING LINES
The first paragraph of your letter should state what you are apologizing for, give as much detail about the situation as possible and take full responsibility.
“Please accept my apology for . . . ”
“We apologize for . . .”
“I want to apologize for…”
THE MIDDLE
Explain your role in the situation and ask for understanding. Promise that it won’t happen again.
“I accept full responsibility for what happened. . . .”
“I know this was completely my fault. . . .”
THE END
Again, apologize for the inconvenience. Focus on what actions you are taking to set the problem right. If possible offer a discount on the current or future transaction.
“We are happy to offer you a full refund. . . . ”
AND…
“Sincerely,” should be fine to close a letter of apology, but if you feel you should be more formal, you might write:
“Respectfully yours,”