Apologies – Practice 1

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

Dear Mr. Jackson,

I would like to  for the mix-up on your  order. 

We recently hired a new sales person who did not know your systems. We  corrected your order and shipped it out this .  We have applied a 10%  on your order, and  apologize  any  this may have  you.

,

Peter Brooks
Customer Service Manager