Basic rules – Vocabulary and Phrases
Basic Rules
Useful vocabulary and phrases
Mr, Mrs, Miss, Ms
with reference to – as a reaction to
thank you FOR
attach / enclose – put an extra document as a part of an email/letter in attachment
look forward to – expect or hope for
Yours sincerely / faithfully – polite ending
best wishes / best regards – more informal ending
confirm – give definite assurance
to order / an order – goods or items bought or sold
within 3 days – time to do something is max. 3 days
in about 5 days – 4, 5, or maybe 6 days
to help in any way – to give some help
enquire – get more information about
require – strongly want something
further information – more information
small imperfections – small troubles
purchase – buy
apologize – sorry (more formal)
inconvenience – unpleasant situation
replace – provide a substitute
high quality standards
satisfaction – being happy about something