Basic rules – Practice 2

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

Dear Ms Jenkins,

Thank you  your letter of  27 May. We were very  to hear about the problem you had with our product.

We maintain high  standards, but nobody is perfect and sometimes there are some small imperfections. , that was your case.

We have decided to  the faulty product. It has been shipped to you.

Your  is extremely important to us and we  for the  you have been caused.

 you for purchasing our products.

Best ,

John Styles
Customer Service Manager