Customer satisfaction and telephone talk – Practice 1

Choose the correct answer:
  1. I am very  with their service. Their deliveries are always late.
  2. With our  cards, our customers get cheaper train tickets.
  3. I hate shopping there. The assistants are very  and unfriendly.
  4. They have a  customer service. They never help you with anything.
  5. I'm afraid you have a  number. Mr. Jones does not work here.
  6. What is our manager's  ? I need to call him about something very important.
  7. They  my complaint very quickly.
  8. You can  on their customer service. They are very skilled and helpful.
  9. If someone is using the line you want you get a(n)  tone.
  10. I hate it when they put you  hold and then forget about you.