Telephoning – Comprehension Check
- Expressions and phrases such as "uh huh", "um", "like" or "you know" are called
- There is a grammar mistake in this sentence: “Speak slowly and clearly when answering the phone, so your caller can understand you easy.” Which of the options has the mistake?
- “Phone answering skills are CRITICAL for businesses.” means the skills are
- The text advises UPDATING your answering machine message as needed. What should you do?
- If a caller is put ON HOLD it means
- Which of the options best completes this sentence? “Your voice at the end of the telephone line is sometimes the only impression of your company...”
- The text advises you should “make sure the message gets to the INTENDED recipient.” Who is it?
- There is a grammar mistake in this sentence: “Train everyone different who answers the phone to answer the same way.” Which of the options has the mistake?
- Which of the options best completes this advice from the article? “Answer all incoming phone calls before...”
- Which of the options would be a better idea to say when speaking on the phone instead of "I don't know"?