Quality management – Practice 1

 

Choose the correct answer:
  1. We are always looking for ways to improve quality and so our motto is  , which comes from Japanese.
  2. A telephone company looks at other telephone companies to see which one issues bills with fewest mistakes to customers. It then copies this company's methods to reduce the mistakes in its own bills. This process is called: 
  3. Gaelic Productions' customer service  our expectations. Their attention to detail, punctuality, diligence and rapport with our staff were exemplary.
  4. The  system was introduced from Japan in the 1980s. It eliminates storage time and reduces costs.
  5. The best way to reduce  is to increase customer satisfaction.
  6. We can deliver bikes ready- built in the Aberdeenshire area, and our  includes lifetime brake, gear and safety checks free!
  7. At every stage we check that our products  to the specs.
  8. To test customer service in our stores we send in  shoppers.
  9. The watch comes in a full presentation box and has a two year 
  10. The company was  by the EPA this year and found to be fully compliant with its environmental licence.