Answer Key
Refusal letters – Practice 1
You have already passed this section on 2015-03-01 at 11:46.
Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.
Dear Mr Finch,
Your letter, [requesting] that we bill you quarterly rather than monthly, presents us with somewhat of a problem.
Inasmuch as we would like to welcome you as a new customer of our firm, we would like to accommodate you in any way possible. Your request, [however] , would result in your receiving [preferential]treatment for your account and would be [unfair] to all of our customers who must settle their accounts [within] 30 days. If we were to [offer] the terms you have requested to all of our customers, we would soon be out of business [entirely] .
I am sure you can understand our position in this [matter] .
We would [welcome] your account on our regular open account basis and hope that we will have the opportunity to [provide] you with our fine line of products as well as service.
Sincerely,
Garret Barks,
Key Account Manager