Answer Key

Responding to complaints – Practice 2

Chose the best word or phrase from the choices.

Dear Ms. Brenner,

I was most upset upon  [receiving] your letter  [of] 16 June detailing the offensive behaviour of one of our employees to you.

I can  [assure] you such conduct is not, and never will be,   [tolerated] in this company. 

After a full investigation,  [disciplinary] action has been invoked on the said employee.

I can only offer my  [full] apology, and assurance that it will not happen  [again] .

We set great store on the relationship our two companies have developed and I hope  this  [incident] will not weaken, but strengthen that  [valued] relationship.

Again, my sincere  [apologies] .

Yours Sincerely,

Janet Weiss