Answer Key

Complaints – Practice 2

Chose the best word or phrase from the choices.

Dear Mr Folton,

Re: Outstanding service problem

I really need your help with this.

One of your engineers came for the third time in the past ten days to repair our photocopier (Cannon X2000), and I am still without a working machine.

He was  [unable] to carry out the repair once more because one of the  [spare parts] was again not compatible. I  [attach] copies of the service visit reports, which I had to made at a copy centre.

Your engineers have been  [excellent] as always, but without the correct parts they can't do the job [required] .

Can I ask that you  [look into] this to ensure that the next service visit, arranged for 14 September, [resolves] the matter.

Please telephone me to let me know how you'd like to  [deal] with this. Things to be copied are piling up in my office. Soon I won't be able to leave work without special training.

When the matter is resolved I'd be  [grateful] for a suitable refund of some of my service contract costs.

I greatly  [appreciate] your help.

Yours sincerely,

Jane Smith