Answer Key

Complaints – Practice 1

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

Dear  [Sirs] ,

Re: Faulty Memory Flash Card

I'm  [afraid] that the enclosed memory card doesn't work. It is the third one I've had to  [return] this month (see  [attached] correspondence).

I bought it from Tech Store in Newtown, California on 20 July 2007.

I was careful to  [follow] the instructions for use, honestly.

Other than the three I've had to return  [recently] , I've always found your products to be  [excellent] .

I'd be  [grateful] if you could send a  [replacement] and refund my postage of $5.

I really  [appreciate] your help.

Yours faithfully,

J Smith (Mrs)

Enc. faulty memory flash card, receipt of purchase