Answer Key
Complaints – Practice 1
Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.
Dear [Sirs] ,
Re: Faulty Memory Flash Card
I'm [afraid] that the enclosed memory card doesn't work. It is the third one I've had to [return] this month (see [attached] correspondence).
I bought it from Tech Store in Newtown, California on 20 July 2007.
I was careful to [follow] the instructions for use, honestly.
Other than the three I've had to return [recently] , I've always found your products to be [excellent] .
I'd be [grateful] if you could send a [replacement] and refund my postage of $5.
I really [appreciate] your help.
Yours faithfully,
J Smith (Mrs)
Enc. faulty memory flash card, receipt of purchase