Answer Key
Error letters – Practice 2
Chose the best word or phrase from the choices.
Dear Mr Finch,
You deserve an [explanation] for what went wrong in our accounting department, and I hope that this letter will serve to [resolve] our recent difficulties.
I know that you can [appreciate] the fact that it has taken some time to find out exactly what the problem was, and, therefore, please accept our apologies for the [delay in this response] .
[Apparently] , your payment was received in a timely fashion, but it was credited to an account that has a similar name to yours. Therefore, we began sending you our standard notices requesting payment, in keeping with our [routine policy] . Even after the posting error was corrected, our accounting department failed to notify our credit department, which is why you continued to receive our correspondence [demanding] payment.
I know how irritating this has been for you and I am [deeply] sorry that it has taken so long to set this problem right. While there is already a procedure within our firm to prevent this type of error, we are reinforcing this procedure.
You have been a [valued] customer of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest [assured] that this problem will not surface again.
Respectfully yours,
Cliff Ranger
Head of Customer Relations