Answer Key

Error letters – Practice 2

Chose the best word or phrase from the choices.

Dear Mr Finch,

You deserve an  [explanation] for what went wrong in our accounting department, and I hope that this letter will serve to  [resolve] our recent difficulties.

I know that you can  [appreciate] the fact that it has taken some time to find out exactly what the problem was, and, therefore, please accept our apologies for the  [delay in this response] .

 [Apparently] , your payment was received in a timely fashion, but it was credited to an account that has a similar name to yours. Therefore, we began sending you our standard notices requesting payment, in keeping with our [routine policy] . Even after the posting error was corrected, our accounting department failed to notify our credit department, which is why you continued to receive our correspondence  [demanding] payment.

I know how irritating this has been for you and I am  [deeply] sorry that it has taken so long to set this problem right. While there is already a procedure within our firm to prevent this type of error, we are reinforcing this procedure.

You have been a  [valued] customer of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest  [assured] that this problem will not surface again.

Respectfully yours,

Cliff Ranger
Head of Customer Relations