Answer Key
Review
Part I.
Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.
You answered 0 of 10 questions correctly in this part of the test.
- It offers [significant] advantages over conventional sales training.
- I would like to [apologize] for the mix-up on your last order.
- I look [forward] to hearing from you soon.
- It is our great [pleasure] to inform you that our new e-learning tool has been launched.
- Please [accept] my congratulations on your promotion.
- We have applied a 10% [discount] on your order.
- Your managers can each participate in at [least] 70 hours sales training.
- May we stop by and [offer] you a FREE estimate of how much it would cost to get your documents looking great?
- I know this was completely my [fault] .
- Dear [Valued] Customer,...
Part II.
Chose the best word or phrase from the choices.
You answered 0 of 10 questions correctly in this part of the test.
- Your offer to help us in our campaign to increase sales is greatly [appreciated] .
- I accept full [responsibility] for what happened.
- We are happy to offer you a full [refund] .
- Thank you again for your [willingness] to assist.
- We would like offer our [congratulations] on this anniversary.
- Please [accept] our apologies.
- Please accept my best [wishes] for your success in your new position.
- I'll call you soon, or please [feel] free to contact me.
- Please [RSVP] your attendance to info@technics.com
- We would like to take this [opportunity] to thank you for these past five years.