Answer Key

Review

Part I.

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

You answered 0 of 10 questions correctly in this part of the test.

  1. It offers  [significant] advantages over conventional sales training.
  2. I would like to  [apologize] for the mix-up on your last order.
  3. I look  [forward] to hearing from you soon.
  4. It is our great  [pleasure] to inform you that our new e-learning tool has been launched.
  5. Please  [accept] my congratulations on your promotion.
  6. We have applied a 10%  [discount] on your order.
  7. Your managers can each participate in at  [least] 70 hours sales training.
  8. May we stop by and  [offer] you a FREE estimate of how much it would cost to get your documents looking great?
  9. I know this was completely my  [fault] .
  10. Dear  [Valued] Customer,...

Part II.

Chose the best word or phrase from the choices.

You answered 0 of 10 questions correctly in this part of the test.

  1. Your offer to help us in our campaign to increase sales is greatly  [appreciated] .
  2. I accept full  [responsibility] for what happened.
  3. We are happy to offer you a full  [refund] .
  4. Thank you again for your  [willingness] to assist.
  5. We would like offer our  [congratulations] on this anniversary.
  6. Please  [accept] our apologies.
  7. Please accept my best  [wishes] for your success in your new position.
  8. I'll call you soon, or please  [feel] free to contact me.
  9. Please  [RSVP] your attendance to info@technics.com
  10. We would like to take this  [opportunity] to thank you for these past five years.