Answer Key

Apologies – Practice 2

Chose the best word or phrase from the choices.

Dear Mr. Dobbs,

Please  [accept] our apologies  [for] the recent problems you had  [regarding] our lawn service.

We  [recently] converted to a new scheduling system, and  [experienced] problems with the software.  The vendor has since applied a patch, and our systems are now 100%  [functional] . 

Our team will be out early next week to perform the work requested.  We have   applied a 10%  [discount] on your order, and  [again] apologize for any  [inconvenience] this may have caused you.

 [Respectfully] yours,

John Thompson
Product Manager