Answer Key
Apologies – Practice 2
Chose the best word or phrase from the choices.
Dear Mr. Dobbs,
Please [accept] our apologies [for] the recent problems you had [regarding] our lawn service.
We [recently] converted to a new scheduling system, and [experienced] problems with the software. The vendor has since applied a patch, and our systems are now 100% [functional] .
Our team will be out early next week to perform the work requested. We have applied a 10% [discount] on your order, and [again] apologize for any [inconvenience] this may have caused you.
[Respectfully] yours,
John Thompson
Product Manager