Answer Key

Apologies – Practice 1

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

Dear Mr. Jackson,

I would like to  [apologize] for the mix-up on your  [last] order. 

We recently hired a new sales person who did not know your systems. We  [have] corrected your order and shipped it out this  [morning] .  We have applied a 10%  [discount] on your order, and  [again] apologize  [for] any  [inconvenience] this may have  [caused] you.

 [Sincerely] ,

Peter Brooks
Customer Service Manager