Answer Key
Apologies – Practice 1
Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.
Dear Mr. Jackson,
I would like to [apologize] for the mix-up on your [last] order.
We recently hired a new sales person who did not know your systems. We [have] corrected your order and shipped it out this [morning] . We have applied a 10% [discount] on your order, and [again] apologize [for] any [inconvenience] this may have [caused] you.
[Sincerely] ,
Peter Brooks
Customer Service Manager