Answer Key
Basic rules – Practice 2
Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.
Dear Ms Jenkins,
Thank you [for] your letter of 27 May. We were very [sorry] to hear about the problem you had with our product.
We maintain high [quality] standards, but nobody is perfect and sometimes there are some small imperfections. [Unfortunately] , that was your case.
We have decided to [replace] the faulty product. It has been shipped to you.
Your [satisfaction] is extremely important to us and we [apologize] for the [inconvenience] you have been caused.
[Thank] you for purchasing our products.
Best [regards] ,
John Styles
Customer Service Manager