Answer Key

Basic rules – Practice 2

Fill in the missing words and expressions. The first letter prompt will help you fill in the right word or expression.

Dear Ms Jenkins,

Thank you  [for] your letter of  27 May. We were very  [sorry] to hear about the problem you had with our product.

We maintain high  [quality] standards, but nobody is perfect and sometimes there are some small imperfections.  [Unfortunately] , that was your case.

We have decided to  [replace] the faulty product. It has been shipped to you.

Your  [satisfaction] is extremely important to us and we [apologize] for the  [inconvenience] you have been caused.

 [Thank] you for purchasing our products.

Best  [regards] ,

John Styles
Customer Service Manager