Answer Key
Customer satisfaction and telephone talk – Practice 2
Fill in the gaps with the appropriate word or phrase in the correct form.
- I always shop at the same supermarket. I am a very [loyal] customer.
- Many people complain [about] prices of our products.
- My bus always arrives on time – it is a [reliable] service.
- Nobody wants to [deal] with my complaint.
- A book with a list of telephone numbers is called a telephone [directory] .
- It is not easy to [meet] all the needs of our customers.
- I'm afraid he's not in the office this morning. Can I take a [message] or will you call again later?
- Can you [answer] the phone, please? I am busy with a customer at the moment and can't talk to anybody.
- Can you put me [through] to Customer Service, please?
- I got cut [off] in the middle of the call.