Answer Key

Customer satisfaction and telephone talk – Practice 2

Fill in the gaps with the appropriate word or phrase in the correct form.
  1. I always shop at the same supermarket. I am a very  [loyal] customer.
  2. Many people complain  [about] prices of our products.
  3. My bus always arrives on time – it is a  [reliable] service.
  4. Nobody wants to  [deal] with my complaint.
  5. A book with a list of telephone numbers is called a telephone  [directory] .
  6. It is not easy to  [meet] all the needs of our customers.
  7. I'm afraid he's not in the office this morning. Can I take a  [message] or will you call again later?
  8. Can you  [answer] the phone, please? I am busy with a customer at the moment and can't talk to anybody.
  9. Can you put me  [through] to Customer Service, please?
  10. I got cut  [off] in the middle of the call.