Answer Key
Customer satisfaction and telephone talk – Practice 1
Choose the correct answer:
- I am very [dissatisfied] with their service. Their deliveries are always late.
- With our [loyalty] cards, our customers get cheaper train tickets.
- I hate shopping there. The assistants are very [impolite] and unfriendly.
- They have a [poor] customer service. They never help you with anything.
- I'm afraid you have a [wrong] number. Mr. Jones does not work here.
- What is our manager's [extension] ? I need to call him about something very important.
- They [handled] my complaint very quickly.
- You can [rely] on their customer service. They are very skilled and helpful.
- If someone is using the line you want you get a(n) [engaged] tone.
- I hate it when they put you [on] hold and then forget about you.