Answer Key

Customer satisfaction and telephone talk – Practice 1

Choose the correct answer:
  1. I am very  [dissatisfied] with their service. Their deliveries are always late.
  2. With our  [loyalty] cards, our customers get cheaper train tickets.
  3. I hate shopping there. The assistants are very  [impolite] and unfriendly.
  4. They have a  [poor] customer service. They never help you with anything.
  5. I'm afraid you have a  [wrong] number. Mr. Jones does not work here.
  6. What is our manager's  [extension] ? I need to call him about something very important.
  7. They  [handled] my complaint very quickly.
  8. You can  [rely] on their customer service. They are very skilled and helpful.
  9. If someone is using the line you want you get a(n)  [engaged] tone.
  10. I hate it when they put you  [on] hold and then forget about you.