Answer Key

Clients – Comprehension Check

  1. What is FRAUDULENT ADVERTISING?  [advertising which does not present true facts] 

    fraudulent advertising – advertising which is not honest and based on facto which are not true
  2. How did Mr Pearson understand the “Satisfaction Guaranteed” sign in the store window? [the service guarantees 100% satisfaction without any limitations] 

    The "Satisfaction Guaranteed" sign in the store window made Mr Pearson expect he will be given good service. He claimed thatthe sign was an unconditional warranty that required the Chung family to respect any claim by any customer without limitation.
  3. “The judge DISMISSED the case” means  [he closed the case] 

    to dismiss - stop or close; reject
  4. Did Mrs Chung like the verdict?  [yes, she was happy] 

    At a news conference in front of Custom Cleaners, Soo Chung said through an interpreter that she was "very pleased" with the verdict. She said she and her husband had no plans to move back to Korea.
  5. There is a grammar mistake in this sentence: “He claimed they lost a favorite pair of his trousers and later tried to give him a pair that were not him.” Which of the options has the mistake? [a pair that were not him] 

    He claimed they lost a favorite pair of his trousers and later tried to give him a pair that were not his.
  6. Which of the options best completes this sentence? “The "Satisfaction Guaranteed" sign in the store window made Mr Person expect...”  [he will be given good service.] 

    The "Satisfaction Guaranteed" sign in the store window made Mr Person expect he will be given good service.
  7. What is COMMON SENSE?  [a practical way of thinking] 

    common sense - practical good sense (way of thinking)
  8. Where do the Chungs come from?  [Korea] 

    She said she and her husband had no plans to move back to Korea.
  9. Do the Chungs want Mr Person to be their customer in the future?  [yes]

    When asked if she would accept Pearson as a future customer, Soo Chung said through her translator, "If he wants to continue to use our services, then yes, they would accept him as a customer."
  10. There is a logical mistake in this sentence: “The judge said that, while consumers can't be protected, lawsuits like this would not be tolerated.” Which of the options has the mistake? [consumers can't be protected] 

    The judge said that, while consumers should be protected, lawsuits like this will not be tolerated.